We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at drive@outlawgear.co.uk. Please note that returns will need to be sent to the following address clearly marked as a return:

OutlawGear™ Returns, Woodlands, Town Rd, Tetney, Grimsby DN36 5JE

We don't offer free returns, so please assign postage when sending your item back, it's also wise to use a tracked service and retain proof of postage. You can always contact us for any return question at drive@outlawgear.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take 3 days for your bank or credit card company to process the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at drive@outlawgear.co.uk